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Application Support Service and Maintenance (ASSM)

Lower Application Support Cost, Free up internal IT resources for other strategic activities, Long-Term Problem Resolution

Aptude utilizes our nearly two decades of experience to provide superior ITIL based application support and delivery.

Aptude uses Cherwell for ITSM

With almost twenty years of application development, business intelligence and mobile development and support services you have turned to the leader in Application Support Service and Maintenance.

With the ability to support a myriad of environments Aptude can provide a comprehensive support solution that will drive incident and ticket recurrence down while also reducing total cost of ownership around application support.

Aptude will allow you and your talented Application Development, BI and Mobile Support teams the ability to focus on strategic initiatives while Aptude manages and maintains critical support.

Support Types:

  • Production support and application maintenance – corrective maintenance, bug fixes, production support and coordination with an L1 team if required
  • Product Enhancements – Adding new functionality (integrations, interfaces, applications, reports)

Application Related Support Environments include:

Database Administration:
Informix,  DB2, Oracle, SQL Server

Open Source:
Java/J2EE, JavaScript, HTML-5, PHP, Ruby, MySQL

Microsoft:
.NET, SSRS, SSIS, SSAS, Power BI, Sql Server DBA

Oracle:
OBIEE, BIP, ODI, Oracle DBA, Oracle EBS, Oracle OTM

Legacy:
RPG, Cobol, 4-GL (VB, Delphi, PowerBuilder)

Analytics:
Tableau, QlikView, Power BI

ETL:
Datastage, SSIS, ODI, Informatica

World Class ITSM

Aptude will happily follow and utilize its client directed ITSM solution if desired. Aptude has also partnered with Cherwell software to leverage their ITIL based ITSM solution. Aptude and Cherwell software provide the following capabilities built into Aptude’s Application Service Support and Maintenance program:

  • Incident Management
  • Change Management
  • Problem Management
  • Request Management
  • Event Management
  • Release and Deployment Management
  • Service Portfolio Management
  • Knowledge Management

Send us a message!

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What our clients are saying

  • build

    Aptude provided Build.com a Java, MySQL, Webservices and other UI based solution in the business domain of analyzing and reporting on user activities for our ecommerce website. Utilizing Omniture’s APIs to download, parse, and regenerate and upload back so that we could be more effective in our marketing. I was satisfied with their project work and delivery and would consider utilizing them for future projects.” – Dan D., Build.com

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Contact Us

Phone Number
Headquarters
1601 North Bond Street, Suite 316
Naperville, IL 60563
Atlanta Office
3355 Lenox Road Suite 750s
Atlanta, GA 30326