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24/7 Transportation and Logistics Application Support

Lower Application Support Cost, Free up internal IT resources for other strategic activities, Long-Term Problem Resolution

Aptude combines their Transportation industry knowledge with superior ITIL based application support to provide tiered support and delivery.

Learn more about our services below!

Challenge

  • IT providers fail to understand the Transportation and Logistics industry
  • Transportation management system data models are not fully understood, hampering development of reports and analytics
  • Multiple IT resources providing focus on B2B/EDI mappings when they could be better utilized in other areas
  • Staff members challenged with supporting legacy applications (RPG, 4GL, J2ee) and not able to utilize their company and industry knowledge to help with more strategic initiatives
  • Variety of industry specific TMS and integrating systems make it difficult for IT providers to engage

Solution

  • Aptude has been supporting IT initiatives within the transportation industry for almost 18 years
  • As experts in the business intelligence field, we've helped numerous transportation industry leaders with complex reporting solutions
  • Our cost effective, dedicated support teams allow your resources to focus on mission-critical initiatives
  • Legacy systems are still costly - find out how our other clients have cut these costs with our application support model
  • Our teams have experience integrating with platforms such as PC Miler, Kerwill, Mile Maker, Mercury Gate, Czar Lite/Rate war and more

In the highly competitive Transportation and Logistics domain wouldn’t you like to work with and be supported by an IT professional services firm who knows the industry and also the challenges that you’re facing from a technology perspective?

Aptude, with almost eighteen years of Information technology experience in and around Transportation, can help you support your array of integrated applications. Aptude started its journey in 1999 by creating an intermodal application that was used internationally by inland container and depot facilities managing storage and repair of intermodal equipment. Interfacing with steamship lines, business partners, trucking organizations was the just the beginning.

Today, Aptude provides full service application development and support in a host of technology domains related specifically to Transportation. Our Transportation and Logistics Clients include some of the most successful in the industry and they include some of the largest and most succesful transportation companies in the world  We’re working with our partners to support a myriad of applications, analytics, interfaces, integrations and communications.

We’ve harnessed this knowledge over the past two-decades to create a valuable application support services team dedicated to Transportation and Logistics.

Support services include:

  • B2B/EDI 24*7*365 support, maintenance and onboarding
  • Oracle Transportation Management (OTM) - Support
  • OTM 24*7*365 Monitoring (Interfaces, Integration, Agents, Server & Application performance)
  • OTM upgrade services - On Prem to Cloud
  • OTM New Client Onboarding
  • OTM Existing Client Customization
  • OTM Integration with Various Enteprise Applicaitons/Systems
  • OTM Daily Reconciliation of financial and operational data
  • Legacy Transportation Application Management Systems
  • Transportation and Logistics Mobile Development and Support
  • Database Support and Apps Database Support (OTM)
  • Reporting and Analytics against Transportation Management Applications and related Implementation and Integration support
  • Gate Automation and related integration Knowledge Management
  • SOA Integration Support 
  • Legacy Transportation support services (RPG, iSeries)

ITIL Based Application Support

Aptude’s 24/7 Transportation and Support Services includes the use of ITIL based industry best of breed software (Cherwell) which can include the following management capability

  • Incident Management
  • Change Management
  • Problem Management
  • Event Management
  • Knowledge Management
  • Release Management
  • Request Fulfillment
  • Service Asset & Configuration Management
  • Service Catalog
  • Service Level Management
  • Service Portfolio Management

Discover your application support solution

Contact us today to book a consultation about our transportation application support services by using the form below or calling us directly at (630) 692-6700.

Contact Us

Transportation Management Case Studies

Data Warehouse Solution

CHALLENGE:
A steamship equipment depot management facility that stores and repairs equipment for some of the largest steamship companies in the world had the following challenges:

  • Sharing information among its multiple facilities.
  • Providing customers with timely and credible repair estimates.
  • Providing timely and accurate information to their customers regarding their equipment.
  • Providing customers with an interface that would allow them to view equipment activity, approve repairs and create bookings.
  • Providing customers data that can be integrated into their own systems and applications. 

SOLUTION:
Working together with our client, Aptude built a robust data warehouse application that allowed the depot's customers to access the new enterprise system via a secure Internet connection.

  • Gate activity (storage) was captured in real-time using a hand-held device with images that updated a live database via a 802.11 b connection.
  • Repair estimates were also generated on the hand-held unit as intermodal equipment came into the depot. The repair estimates were also sent to the database via an 802.11 connection. Once the repair was stored in the database, a scheduled job would electronically notify the depot's client that a repair estimate was created for a particular unit and an approval or disapproval action was needed. With password authority to view the repair estimate and the images related to the repair, the depot's client could then approve or disapprove the repair estimate.

The new hand-held/repair piece can potentially save days in the repair estimating process. Furthermore, the new application sends hourly data feeds to its customers in the format they require. This is truly a business-to-business application that has increased labor efficiencies, provided immediacy and increased customer satisfaction.
Profit Improvement Benefits
Repair estimates that are more credible, accurate and timely lead to more repair approvals which led to higher sales. Reducing labor resources via the hand-held, online reports and business to business transactions reduces our client's expenses.

Application Support Solution

Our client, a Chicagoland based leader in Transportation and logistics, provides multi-modal solutions throughout North America. Their services include intermodal, brokerage and logistic services. They were founded in the early 1970’s and they currently generate over 3 Billion a year in revenue. They have a long history of high-achievement, client commitment and continual improvement. Their history of excellence is evident through continuous growth, industry awards and employee satisfaction.

In their four plus decades of growth, which includes a number of acquisitions, our client has created and supported a myriad of application environments both old and new including Oracle Transportation Management, Legacy AS400 Applications, Real-time Mobile applications and a host of additional middleware, BI and database applications. These dynamic and comprehensive applications provide the organization great opportunity for their stakeholders. These same applications also demand attention and support. With support excellence in mind, our client turned to Aptude to help implement a sound support foundation/infrastructure and provide ongoing 24/7 support to insure long-term application sustainability while reducing support TCO.

THE CHALLENGE:

  • Procuring resources that were capable of supporting multiple technology platforms (legacy and modern) was difficult
  • The cost to support these applications were rising
  • Strategic, newer initiatives, were being delayed for critical IT resources were being pulled into support needs
  • Bugs/Issues were recurring without being completely resolved thereby adding to the cost and frustration of management

Solution – ITIL Based 24/7 Application Support – powered by Aptude

  • Portfolio Management
  • Implemented a 24/7 Support model across support areas including: Application, Business Intelligence, Mobile, Database Administration, Identity Management
  • Utilized world-class Cherwell ITIL based ITSM software with capability that includes: Incident Management, Change Management, Problem Management, Request Management, Event Management, Release & Deploy Management, Service Portfolio Management, Knowledge Management

Benefits:

  • Reduction in Issues/Tickets
  • Lower Application Support TCO
  • Freed up expensive IT resources allowing them to work on more strategic application initiatives
  • Peace of mind, knowing support was handled 24/7 by a trusted source using sophisticated tools and technology
Mobile Application Solution

REQUIREMENTS:

A leading Inland Container and Steamship-Line organization with multiple facilities around the United States had an enterprise custom web-based application that tracked container and chassis information as it entered and exited the yard gate. Data captured was logged via paper and then at the end of the day was entered into the client’s web-based custom solution. Additional data integration occurred with their clients who were steamship companies. Information disseminated included repair estimates, daily storage charges and other related information regarding the containers and chassis.

CHALLENGES:  

The client's existing legacy system incurred delays, while labor cost and errors were embedded in their manual processes. An example workflow would be that a repair would be noted on the check-in sheet, while another inspector would later go into the field and create an estimate on paper - this information was further entered into the website and pushed to the client, creating several layers of redundancy.

Additionally, delays occurred in disseminating information to their clients - container and chassis information which the client desired was typically delayed by a day due to the lag in entering the data into the website.

SOLUTION:

Aptude created a Hybrid mobile application for the inspector at the gate that captured both inbound and outbound gate traffic and pushed it to the internal applications as well as the client in real time. In addition, repair estimates (when needed) were generated at check-in with related videos and photos of the repair estimate. The repair estimate with related back-up information was pushed to the client for approval. The implementation of the Hybrid mobile application took a labor intensive process which often caused several days of delay, and reduced it to minutes - thereby increasing revenue, reducing opportunity for user error and labor cost.

Big Data Solution

Our client, a leader in the Transportation and Logistics domain, was facing this big data predicament. Combined, their trucks travel roughly 8 million miles per day to deliver their cargo.  The Client needed a method to effectively analyze truck travel patterns to gain an understanding on a myriad of issues including how many “empty miles” were accrued on routes and subsequently make adjustments for more efficient deliveries. Utilizing their in-house logistics tracking software, the Client had been temporarily storing log files for analyzing and debugging issues related to the optimizer’s “selection process”. Due to the massive amount of data being pushed into these files, they were only retaining this data for a short duration. Additionally, since the data was unstructured, developers would have to manually extract, parse, and search the data every time they needed to perform an analysis.

Big Data Business Case

A solution was needed to add structure to these data logs, provide the ability to run ad-hoc queries when issues occurred and perform analytics against the data to improve trucking route efficiency. A traditional relational database system would be too resource-intensive due to volume and velocity. The Client needed a big data solution.
Requirements:

  • Processing and storage of high volume/velocity data
  • Ability to ad-hoc query and run analytics against data
  • Sustainable data indexing and organization
  • Data visualization for business users

Aptude Consulting Big Data Solution – The Hadoop Implementation

After obtaining information through our discovery and requirements gathering process, we architected a big data solution utilizing Hadoop in conjunction with a combination of other key open-source components to harness its full potential. In doing so, we created the MapReduced architecture illustrated below.

Our solution pre-processes and prepares the data to be consumed, creating a “solution” and “problem” file. These files are then aggregated and distributed: log files where sent to Solr for indexing and “solution” data to HDFS. Data is then passed into a sink to process and load it into a Hadoop component, which is then distributed to Solr Cloud and HDFS, respectively. The end result is structured data availability in multiple formats, with flexibility for low latency queries provided through Cloudera Impala and data visualization with OBIEE connectivity.

End Results

With minimal hardware resources and a collection of open-source software requiring no licensing fees, we realized the Client’s big data solution at a fraction of the cost a traditional relational database solution would have required. The Hadoop implementation resulted in cost and time savings, with an additional benefit from the boost in productivity they will achieve with their new analytical assets.

3PL Mobile Tracking Solution

Our client, a large Transportation and Logistics company, needed a tracking solution that would run on any smart phone leveraging either iOS or Android. The solution requirements included delivering real-time, verifiable information on every load brokered to 3rd party carriers. The solution must track freight in an automated fashion that would allow our client, their drivers and carriers the ability to do their job better.

The system needed the following capabilities:

  • Driver Interface - mobile application that allows the driver the ability to download the app to his iPhone/android. The mobile application will facilitate communication among the driver, carrier and our client. The Driver Interface allows guides the driver through load workflow, providing information back to the carrier.
  • Real Time Load Tracking - The system should never stop providing real time status updates on loads as they near pick-up and destinations. Single and multi-stop shipments are continually monitored thereby providing validated location updates needed to manage their supply chain.
  • Automated Pick-Up and Departure Confirmations - The solution utilizes geo-fencing for shipment origins and destinations. Automated prompts for the driver makes it easy to stay on top of updates of arrival or departure
  • Event Status Updates - The system allows for critical updates to our client and carriers. Furthermore, additional documentations such as inbound/outbound related information and documentation.

Benefits include:

  • Better visibility for both our client and their carriers into shipment details including arrivals, departures, etc.
  • Better visibility for the end client who is receiving the shipment
  • Improved dispatch management of driver's schedule
  • Improved client satisfaction for the end client who is utilizing our client for delivery
  • Better visibility into Carrier performance and Ramp/Railroad detention delays
  • Carrier accountability
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Naperville, IL 60563
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